ADA Nondiscrimination Statement
It is the policy of Oak City Cares, Inc. Transportation System to comply with all the legal requirements of federal and state laws and regulations as they pertain to individuals with disabilities. If state laws and federal regulations are contradictory, the federal ADA regulations prevail. The transit system provides quality transportation services without discrimination to all persons including individuals with disabilities. Discrimination on the basis of disability against any person by transit system employees will not be condoned or tolerated.
ADA Complaints Processes
All complaints of discrimination on the basis of disability will be promptly and objectively investigated and forwarded to Kathy Johnson and promptly and objectively investigated. Complaints are also be submitted to the NCDOT.
Oak City Cares, Inc. will promptly communicate its response to the complaint allegations, including its reasons for the response, to the complainant. The response will be documented. Corrective or disciplinary action will be taken for behavior prohibited by this policy, up to and including termination of employment.
Documentation of each complaint will be kept on file for a minimum of one year, and a summary of all complaints will be kept for at least five years. This meets DOT regulations that require FTA grantees to maintain all complaints of noncompliance with 49 CFR Part 27 for one year, and a record of all such complaints, which is permitted to be in summary form, for five years.
To file an ADA complaint, submit the completed ADA complaint form found in the link below to:
Kathy Johnson, ADA Coordinator
1430 S. Wilmington St.
Raleigh, NC 27603
(984)-344-9605
kathy.johnson@oakcitycares.org
ADA Complaint must be filed within 180 days of alleged discrimination.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.
ADA Complaint Form
Accessible formats are available upon request. To request an accessible format, please call Kathy Johnson (984)-344-9605 and Relay # 711 for the deaf and hard of hearing.
