Oak City Cares currently does not have any openings at this time. Please check back periodically.
Care Coordinator
Full Time
Position Summary
The Oak City Cares Care Coordinator serves as a navigator for individuals and families in Wake County who are at risk of, or currently experiencing, homelessness. The Care Coordinator supports guests who are newly homeless and those who need case management services, and is an expert diversion specialist, using problem-solving conversations to help guests draw on natural resources to resolve their housing crisis. Working with guests on a walk-in basis and through an ongoing caseload, the Care Coordinator assesses immediate and ongoing needs, including crisis assessments and in-depth housing support, and connects guests to a variety of internal and external services and programs. The Care Coordinator works closely with on -site partners and community agencies to meet the holistic needs of each guest, ultimately resulting in safe and stable housing.
Required Qualifications
- Bachelor’s degree in social work or another human services-related field, or equivalent combined education and experience, required.
- Preference given to bilingual (English/Spanish) applicants.
- One to three years of experience required, including a minimum of two years in case management or homeless services. Knowledge of HUD guidelines and experience working with subsidized housing and programs such as Emergency Shelter, Section 8, Shelter Plus Care, and Rapid Re-Housing.
- Ability to enter guest information and service records accurately and on time in HMIS or another electronic case management system required. Experience using HMIS preferred.
- Ability to work with a wide variety of clientele with a warm and welcoming attitude.
- Ability to deliver services consistent with the agency’s values of human dignity for all and caring, compassionate, guest -centered care.
- Ability to be flexible and work collaboratively in a fast-paced, rapidly changing environment while maintaining a sense of calm for guests and partners.
- Extensive knowledge of housing and homelessness, resources, and case management.
- Strong de-escalation and mediation skills.
- Current knowledge of best practice models, including Housing First, Coordinated Entry and Assessment, Mental Health Recover y, Harm Reduction, and Critical Time Intervention.
- Professionalism, sound judgment, and a demonstrated commitment to protecting guest confidentiality and privacy.
- Commitment to Oak City Cares’ mission of making homelessness rare, brief, and non-recurring and to a workplace culture grounded in respect, teamwork, collaboration, accountability, equity, and radical hospitality.
Download the full job description.
To apply, please send your resume and cover letter with salary requirements and resume to: Kathy Johnson and Seaira Green at Employment.Opportunities@OakCityCares.org
Homeless Services Peer Support Outreach Specialist
Full Time
Position Summary
The Oak City Cares Peer Support Outreach Specialist walks alongside individuals who are unsheltered and living in encampments as they move into their first stable housing in a long time. Using their own lived experience of homelessness and/or recovery from substance use or other behavioral health disorder, they build trust in the encampment setting, support the transition into stable housing and continue to provide encouragement, mentorship, and practical support once clients are housed.
Required Qualifications
- No specific degree required. High school diploma or equivalent preferred.
- Personal lived experience of homelessness and/or recovery from substance use or other behavioral health disorder required, with the stability and self-awareness to use that experience purposefully and professionally in a helping role. Experience of unsheltered homelessness or encampment living is strongly valued. Candidates are not required to disclose unnecessary details of their personal history.
- Experience in street outreach, permanent supportive housing, rapid re-housing, coordinated entry, care coordination, or homeless services preferred. Working knowledge of Housing First, harm reduction, motivational interviewing, trauma-informed care, crisis response, and community-based recovery supports preferred. Knowledge of Wake County housing, health, behavioral health, benefits, transportation, and crisis resources preferred.
- Ability to complete timely, accurate electronic documentation required. Experience using HMIS or another electronic case management system preferred.
- Valid North Carolina driver’s license, clean driving record, current automobile insurance, and reliable transportation for daily travel throughout Wake County required. North Carolina Certified Peer Support Specialist credential preferred, or eligibility and willingness to obtain the credential with OCC support. Authorized to work in the United States.
- Demonstrated stability and self-awareness to maintain healthy boundaries, reliability, and personal wellness while doing peer work.
- Ability to build rapport with people experiencing crisis, trauma, substance use, mental health challenges, disability, and prolonged homelessness without judgment.
- Clear verbal and written communication skills.
- Ability to work independently in the field and collaboratively within a multidisciplinary team.
- Bilingual or multilingual communication skills preferred.
- Commitment to Oak City Cares’ mission of making homelessness rare, brief, and non-recurring and to a workplace culture grounded in respect, teamwork, collaboration, accountability, equity, and radical hospitality.
Download the full job description.
To apply, please send your resume and cover letter with salary requirements and resume to: Kathy Johnson and Seaira Green at Employment.Opportunities@OakCityCares.org.
