COVID-19 Agency Update

 This page is regularly updated with information regarding our Basic Needs Program, Coordinated Care Program, and Weekend Meals Program, as well as donation information.

For our services and hours during the Thanksgiving Holiday, please refer to this schedule. If you’re interested in where to find a Thanksgiving meal on Thanksgiving Day, please see these community options.

Last updated: November 24, 2020.


Thank you for thinking of our friends in need! We are so grateful for your support! If you would like to give in-kind donations, we ask that you drop off donations between 10:00 am and 3:30 pm, Monday through Friday at our center’s location – 1430 S. Wilmington St. Raleigh, NC. You can click here for our Amazon Charity List or here to make a financial contribution to support our continued provision of services throughout the pandemic. 


Are you experiencing homelessness? Call the House Wake! Access Hub at 984-344-9599 and select option 4 or call 919-443-0096 directly Monday through Friday from 8 am to 5 pm. 

Oak City Cares will remain an Access Site for the Access Hub, but the Access Hub can be reached directly by calling 919-443-0096.  


Mobile showers and laundry are available Monday through Friday from 9 am to 4 pm. Advance Community Health has expanded their medical services onsite at Oak City Cares to include COVID-19 testing for our friends who may be experiencing symptoms and need to be screened and tested. Walk-in hours for Medical Services are 9 am to 1 pm Monday through Friday. We look forward to resuming our normal Weekday Services as soon as possible and when it is safe to do so.


Beginning on Saturday, August 1st, we will provide three meals during two meal times at 9:00 am and 12:30 pm on Saturdays and Sundays. The 12:30 pm meal time will include one lunch meal and a dinner meal to go. Guests in groups of 20 will be able to sit outside on the patio to enjoy their meal. Once they are finished, 20 more guests will sit on the patio to enjoy their meal, and so on, until everyone has been served. In between each meal, we will sanitize and disinfect the serving and dining areas. If you’re interested in providing a Weekend Meal, please sign-up here. If you wish to volunteer as a Weekend Meal Host, please sign up here.


Supplies: bottled water, men’s XL and XXL t-shirts, face masks, brown paper lunch bags, napkins, individually-wrapped hand wipe packets, serving gloves (latex & powder free), plastic to-go flatware, disinfecting wipes, and disinfecting spray.

All of our measures have been implemented with guidance from the Wake County Health Department, Wake County Housing Department, WakeMed Health and Hospitals, and multiple healthcare professionals and partners, as well as following the established protocols and procedures from the CDC and HUD for reducing the spread of infectious disease in the homeless population. Our top priority is the safety and health of our guests, staff, partners, volunteers, and the community.

Current Health and Safety Procedures

All staff, guests, and visitors must check in upon arrival at the screening/check-in area. Each person’s temperature is taken with an infrared thermometer and is asked a set of COVID-19 screening questions recommended by the CDC. If a person has a fever above the CDC-recommended guideline or answers yes to any of the screening questions, they are not allowed to enter the center. Staff will recommend that they contact their doctor. All staff members record their temperature each morning in the daily temperature log.

While onsite, all staff, guests, and visitors maintain social distance and must wear a face covering unless eating or drinking. When necessary, additional safety equipment is used, such as a face shield and gloves. All staff, guests, and visitors wash their hands frequently throughout the day for at least 20 seconds at a time and use hand sanitizer (60% alcohol or more) throughout the day. Staff members disinfect all surfaces, door handles, telephones, pens, etc. that are high-tough surfaces, after each use. Additionally, areas are mopped and disinfected throughout the day by the cleaning service.
Included below are changes to each of our programs.

Coordinated Care Program

Are you experiencing homelessness? Call the House Wake! Access Hub at 984-344-9599 and select option 4 or call 919-443-0096 directly Monday through Friday from 8 am to 5 pm. 

Oak City Cares will remain an Access Site for the Access Hub, but the Access Hub can be reached directly by calling 919-443-0096.  

A few of our partner agencies have begun to operate onsite for a few hours a week. Partners will meet with clients in our large dining room area,  while maintaining six feet distance and wearing face coverings.

Weekend Meals Program

Beginning in June, we welcomed Weekend Meal providers back onsite to distribute meals on Saturdays and Sundays. Each Weekend Meal provider prepares the meal offsite, and has the option to either bring the meal individually packaged, or packages them into individual containers onsite. We are limiting the number of volunteers who come onsite from each food provider group to at most five people at a time to reduce the number of people onsite.

Guests are welcomed to sit on the patio in groups of 20 and enjoy their meal while social distancing. In between each group, staff members and volunteers sanitize the area. Hand sanitizer is available to guests on the patio for their use before, during, and after each meal.

Basic Needs Program

Our Basic Needs Program is operating completely outside with the use of mobile laundry and shower units. Before signing up for services, staff members check each guest’s temperature and ask a series of COVID-19 screening questions, as recommended by the CDC, to ensure they have not had any symptoms or been in contact with anyone with the virus. While waiting for services, guests are given a mask to wear if they do not already have one and maintain social distance outside on our side patio. The heat has started posing new challenges to delivering services outside, but staff is providing water and snacks to guests as they wait. Hand sanitizer is available to guests on the patio for their use throughout the day.

Our Partners

Our Provider Partners

These organizations are part of the ever-growing list of those collaborating to provide medical assistance, behavioral health care, veterans’ services, outreach, employment services, and coordination of care and support to Oak City Cares guests. Visit our Providers Page for the full list of partners.

Salvation Army's Project CATCH
Advance Community Health - Primary Healthcare/Integrated Behavioral Health
Haven House Services - Homeless Youth Services, Street Outreach and Coordinated Entry Support
Interact - Domestic Violence Services and Coordinated Entry Support
Monarch Health - Behavioral Health
StepUp Ministry - Employment Training Program
The Durham Veterans Administration - Veteran's Services
The Raleigh/Wake Partnership to End Homelessness
Wake County Human Services - Public Health - Immunizations and Health Testing
Wake Network of Care - Resource Support
WakeMed HEART Team - Street outreach for unsheltered individuals with serious mental illness
Triangle Family Services - Street outreach for unsheltered individuals
SNAP Supplemental Nutrition Assistance Program
SouthLight Healthcare


9am-5pm Monday-Friday
9am-6pm on Saturday and Sunday for weekend meals (enter at the side entrance)

1430 South Wilmington Street,  Raleigh, NC 27603

We are accessible via the #21 bus from downtown Raleigh.

Oak City Cares

1430 S. Wilmington St.,
Raleigh, NC 27603

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