COVID-19 Agency Update

 This page is regularly updated with information regarding our Basic Needs Program, Coordinated Care Program, and Weekend Meals Program, as well as donation information.

Last updated: August 16, 2022


Meet with a Care Coordinator onsite at Oak City Cares between 9am and 5pm, Monday through Friday. Simply check in with a team member at our front desk.

Are you experiencing homelessness? Call the Access Hub at 919-443-0096 Monday through Friday from 8am to 5pm. 

Oak City Cares will remain an Access Site for the Access Hub, but the Access Hub can be reached directly by calling 919-443-0096.  


Thank you for thinking of our neighbors in need! We are so grateful for your support! If you would like to give in-kind donations, we ask that you make an appointment to drop off donations between 9:00am and 5:00pm, Monday through Friday.

For more information on what items we can accept and to contact an OCC team member for an appointment, please visit our donate page.

You can click here for our Amazon Charity List or click here to make a financial contribution to support our continued provision of services throughout the pandemic. 


Showers and laundry are available Monday through Friday from 9am to 5pm. The last call for shower services is 4:30pm and the last call for laundry services is 3:30pm. 

Advance Community Health has expanded their medical services onsite at Oak City Cares to include COVID-19 testing for our friends who may be experiencing symptoms and need to be screened and tested. Walk-in hours for Primary Medical Services are from 9am to 1pm, and by appointment 2pm-4pm on Monday, Tuesday and Thursday. Behavioral Health & Mental Health Services hours are Monday – Friday 9am to 1pm, 2pm to 4:30pm. 

We are welcoming back our Weekday Volunteers. If you have previously volunteered onsite during the week, sign up here. If you are interested in becoming a volunteer, contact Laura Martin at or 984-344-9603.


On Saturdays and Sundays, we provide three meals during three meal times at 9:00 am, 12:30 pm, and 3:00 pm. The picnic pavilion and patio area will be open all day.  During holiday meals,  we will serve two meals at 11:00am and 3:00pm.  

Because guests are inside and not wearing masks while eating, COVID protocols require us to limit dining room capacity to 45 guests at a time.

If you’re interested in volunteering for the Weekend Meals Program by providing a meal or volunteering during that time, you will find available weekend volunteer opportunities here.

Current Health and Safety Procedures

All staff, guests, and visitors must check in upon arrival at the check-in area. Each person’s temperature is taken with an infrared thermometer. If a person has a fever above the CDC-recommended guideline, they are not allowed to enter the center. Staff will recommend that they contact their doctor. All staff members record their temperature each morning in the daily temperature log.

While onsite, all staff, guests, and visitors maintain social distance and must wear a face covering unless eating or drinking. When necessary, additional safety equipment is used, such as a face shield and gloves. All staff, guests, and visitors wash their hands frequently throughout the day for at least 20 seconds at a time and use hand sanitizer (60% alcohol or more) throughout the day. Staff members disinfect all surfaces, door handles, telephones, pens, etc. that are high-tough surfaces, after each use. Additionally, areas are mopped and disinfected throughout the day by the cleaning service.
Included below are changes to each of our programs.

Coordinated Care Program

Meet with a Care Coordinator between 9am and 5pm, Monday through Friday. Simply check in with a team member at the front desk, and ask to speak with a Care Coordinator.

Are you experiencing homelessness? Call the Access Hub at 919-443-0096 Monday through Friday from 8am to 5pm.

Oak City Cares will remain an Access Site for the Access Hub, but the Access Hub can be reached directly by calling 919-443-0096.  

Weekend Meals Program

We will offer three meals at three meal times: 9:00 am, 12:30 pm, and 3:00 pm. This phase allows for a limited number of people to eat inside and enjoy their meal. Each meal will be prepared off-site by volunteer groups and distributed onsite.

Hand sanitizer is available to guests on the patio for their use before, during, and after each meal.

Basic Needs Program

Our Basic Needs Program is operating indoors in our shower and laundry spaces with increased social distancing. Before signing up for services, staff members check each guest’s temperature and ask a series of COVID-19 screening questions, as recommended by the CDC, to ensure they have not had any symptoms or been in contact with anyone with the virus. A limited number of guests are welcomed into the lobby at a time to allow for social distancing. While waiting for services, guests are given a mask to wear if they do not already have one.

Our Partners

Our Provider Partners

These organizations are part of the ever-growing list of those collaborating to provide medical assistance, behavioral health care, veterans’ services, outreach, employment services, and coordination of care and support to Oak City Cares guests. Visit our Providers Page for the full list of partners.

Salvation Army's Project CATCH
Advance Community Health - Primary Healthcare/Integrated Behavioral Health
Haven House Services - Homeless Youth Services, Street Outreach and Coordinated Entry Support
Interact - Domestic Violence Services and Coordinated Entry Support
Monarch Health - Behavioral Health
StepUp Ministry - Employment Training Program
The Durham Veterans Administration - Veteran's Services
The Raleigh/Wake Partnership to End Homelessness
Wake County Human Services - Public Health - Immunizations and Health Testing
Wake Network of Care - Resource Support
WakeMed HEART Team - Street outreach for unsheltered individuals with serious mental illness
Triangle Family Services - Street outreach for unsheltered individuals
SNAP Supplemental Nutrition Assistance Program
SouthLight Healthcare
FIGS of Wake County


9am-5pm Monday-Friday
9am-6pm on Saturday and Sunday for weekend meals (enter at the side entrance)

1430 South Wilmington Street,  Raleigh, NC 27603

We are accessible via the #21 bus from downtown Raleigh.

Oak City Cares

1430 S. Wilmington St.,
Raleigh, NC 27603

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